Do I have to switch hosting companies?
No. We work with the hosting, domain and platform you already have. If something about your setup is costing you money or speed, we'll say so in plain terms, and switching is your call.
Who owns my website?
You do. Your domain, hosting accounts, code and logins stay in your name. Custom work we build for you is yours once it's paid for. If you ever leave, we hand everything over.
Am I locked into a contract?
No. Monthly plans run month to month and can be paused or canceled with 30 days' written notice.
What happens if I need more hours than my plan includes?
We'll tell you before going over. Extra hours are billed at your plan's discounted hourly rate, and only after you approve them. Time is tracked in 15-minute increments.
What counts as an emergency?
Your site or app is down, checkout or payments are failing, there's an active security problem, or data is missing. Email us with "URGENT" in the subject line and it jumps the line. Response times depend on your plan.
What isn't included in a monthly plan?
Full redesigns, rebuilding an app from scratch, and large new features beyond your monthly hours are quoted separately as fixed-price projects. Monthly plans also don't cover outages caused by your hosting company or other outside services, but we'll help you deal with them.
Do you write the words for my website?
On redesigns, you provide the final text and we handle the design, build and launch. If you need help with writing, we can talk about it as an add-on.